User Roles & Permissions
Manage who can access what, from full administrative control to read-only security views.
Role Hierarchy
| Capability | Admin | Front Desk | Security |
|---|---|---|---|
| Check in / out visitors | ✓ | ✓ | ✗ |
| View visitor log | ✓ | ✓ | ✓ |
| Pre-register visitors | ✓ | ✓ | View only |
| Use kiosk mode | ✓ | ✓ | ✗ |
| View analytics | ✓ | ✗ | ✓ |
| Manage watchlist | ✓ | ✓ | ✓ |
| Activate emergency mode | ✓ | ✗ | ✓ |
| Manage users & invites | ✓ | ✗ | ✗ |
| Change settings & branding | ✓ | ✗ | ✗ |
| Manage billing & plan | ✓ | ✗ | ✗ |
| Manage locations | ✓ | ✗ | ✗ |
| View audit trail | ✓ | ✗ | ✗ |
Inviting Users
1
Navigate to Users
Go to Users in the dashboard sidebar. Click Invite User.
2
Enter Details
Provide the user's name, email, and select their role (Admin, Front Desk, or Security). For multi-location orgs, assign them to a specific location.
3
Send Invite
Click Send Invite. The user receives an email with a link to set their password and access the dashboard.
Custom Roles & Permissions
For tailored access requirements, administrators can create and manage organization-isolated custom roles:
- Navigate to Settings and click the Roles & Permissions tab.
- Click Create Custom Role, enter a name (e.g., "Night Shift Guard"), and configure the specific permission matrix.
- Once created, custom roles will automatically populate in the Role selector dropdown when inviting or editing users.
- Custom roles and their configuration are completely isolated to your organization.
Bulk CSV Import
For larger teams, use the CSV upload feature:
- Prepare a CSV with columns:
name, email, role - Valid roles: System roles (
ADMIN,FRONTDESK,SECURITY) or any custom role names you have created. - Upload via the Bulk Import button on the Users page
- All users receive invite emails simultaneously
User limits: The number of staff accounts is capped by your plan. Free allows 2, Starter allows 5, Pro allows 10, Enterprise allows 30. Upgrade your plan to add more users.
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